~ Shipping & Returns ~
SHIPPING:
* FREE WORLDWIDE SHIPPING on all orders over $50.
* $6.95 flat rate for orders under $50.
DELIVERY:
Orders processing takes 2-4 business days.
Once shipped, estimated delivery time: 8 to 16 business days after processing time, depending on your country.
ROBBIE & SONS reserve the right to select the courier for each order.
* Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
RETURNS:
We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 15 days after delivery.
Our policy lasts 15 days. If 15 days have gone by since delivery, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards.
Contact customer service at contact@robinsonnades.com, with your order number, the merchandise you wish to return and the reason for your return.
You will receive an email with further information on how to complete your return within one business day.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@robinsonnades.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
