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~ FAQ ~

 

SHIPPING INFOS

~ HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Orders processing takes 2-4 business days.
Once shipped, estimated delivery time: 8 to 16 business days after processing time, depending on your country. ROBBIE & SONS reserve the right to select the courier for each order. Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.

~ I RECEIVED SOME ITEMS OF MY ORDER, BUT NOT ALL OF THEM YET?

We chose to partner with several craftsmen located all around the World to ensure you Authenticity in our products. As a result, as the workshops are all located in  different places, some items that you may order can take a little bit longer to be delivered than others.

~ DO YOU SHIP OVERSEAS & AT WHAT COST? 
Yes, we ship all around the WORLD, at the same flat rate: $6.95. 
Shipping are FREE ON ALL ORDERS OVER $50.

~ WHAT SHIPPING CARRIERS DO YOU USE? 
We use all major standard carriers and also work in partnership with local carriers.
 

PRODUCT INFOS

~ CAN I CANCEL MY ORDER?

Yes you can request a cancellation of your order within 24 hours after purchase.
If 24 hours have gone by, we can't guarantee you the cancellation, as any order is usually processed within this time.

~ ABOUT RETURN AND/OR EXCHANGE POLICIES?
We want you to be completely happy with your new purchase but if you are not satisfy with it or don't want it anymore, we grant you a 15 day period after delivery for a return and/or exchange of your order.
Simply email us at: contact@robinsonnades.com or through our Contact page and we will guide you through the process.

~ HOW CAN I BEST TAKE CARE OF MY ROBBIE & SONS ITEMS? 
The creations presented by ROBBIE & SONS are manufactured with the utmost care. To preserve the beauty of your bracelets over time, we recommend that you make sure that they do not come in contact with perfumes, soaps, chemicals or cosmetics, as this could alter the color and the natural appearance of the materials. It is recommended to wait for the complete drying of your perfumes and cosmetics before wearing your jewelry. We recommend that you clean them with a soft, dry cloth.

~ HOW DO I CONVERT THE PRICES FROM USD TO LOCAL CURRENCY?

On COMPUTERS (on the top right):

On MOBILE PHONES (on the middle top):

 

HOW DO I APPLY A DISCOUNT CODE?

Discount codes are only applicable at CHECKOUT PAGE, on COMPUTERS:

Discount codes are only applicable at CHECKOUT PAGE, on MOBILE PHONES:

 

STILL GOT A QUESTION?

Simply email us at: contact@robinsonnades.com or through our Contact page, we will get back to you within 24 hours.

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