SHIPPING, RETURNS & REFUNDS POLICY
1. General Delivery Information
We make every effort to ensure fast and reliable shipping of your orders placed on www.yogaterrae.com.
2. Delivery Times and Process
-
Each order is processed within a maximum of 2 to 3 hours after payment validation (business days).
-
Any order received before 1 PM is prepared and shipped the same day.
-
Once your order has been shipped, you will automatically receive a confirmation email with a tracking number, allowing you to follow the progress of your package.
-
The delivery times indicated below are expressed in business days and may vary depending on the destination, potential customs checks, and local transportation conditions.
3. Delivery Cost Pricing
Delivery costs and times vary according to the geographical destination zone.
We collaborate with recognized international carriers to ensure reliable and secure delivery of your orders:
* Delivery in Metropolitan France
- Standard Delivery: 24 to 48 hours after dispatch
- Home delivery fee: €12.00 for any order under €150
- Delivery to a relay point: €9.00 for any order under €150
- Free delivery for purchases over €150
* Delivery in Europe
Our delivery times in Europe vary depending on the destination country:
- Europe Zone 1 (Belgium, Germany, Luxembourg, Netherlands)
- Delivery time: 2 to 3 days
- Home delivery fee: €14.90 for any order under €150
- Delivery to a relay point: €12.50 for any order under €150
- Free for purchases over €150 for all European countries
- Europe Zone 2 (Italy, Spain, Portugal, Poland, Czech Republic, Austria)
- Delivery time: 3 to 4 days
- Home delivery fee: €14.90 for any order under €150
- Delivery to a relay point: €12.50 for any order under €150
- Free for purchases over €150 for all European countries
- Europe Zone 3 (Andorra, Ireland, Sweden, Denmark, Estonia, Slovenia, Croatia, Lithuania, Slovakia)
- Delivery time: 5 to 8 days
- Home delivery fee: €16.90 for any order under €150
- Delivery to a relay point: €14.00 for any order under €150
- Free for purchases over €150 for all European countries
- Europe Zone 4 (Finland, Greece, Norway, Bulgaria, Romania)
- Delivery time: 6 to 8 days
- Home delivery fee: €19.90 for any order under €150
- Delivery to a relay point: €16.50 for any order under €150
- Free for purchases over €150 for all European countries
* Delivery to European Islands
- Destinations: Certain islands in Spain and Italy
- Delivery time: 4 to 6 days
- Delivery fees:
- €35.00 for orders from 0 to 4.5 kg
- €50.00 for orders from 4.51 kg to 10 kg
- Free for orders over 10 kg
- Any local taxes (octroi de mer, regional octroi de mer, etc.) are not included and remain the responsibility of the recipient.
* Delivery to Overseas France (DOM-TOM)
- Destinations: Guadeloupe, Martinique, Mayotte, Reunion, French Guiana
- Delivery time: 4 to 6 days
- Delivery fees: €35.00 for orders from 0 to 10 kg
- Any local taxes (octroi de mer, regional octroi de mer, etc.) are not included and remain the responsibility of the recipient.
* Delivery to the United States
- Standard Delivery: 4 to 6 business days after dispatch
- Home delivery fee: $35.00 (US dollars)
- Any customs duties, local taxes, or potential import fees imposed by U.S. authorities are not included and remain the responsibility of the recipient.
* Delivery to Canada
- Standard Delivery: 4 to 6 business days after dispatch
- Home delivery fee: $45.00 (Canadian dollars)
- Any customs duties, local taxes, or potential import fees imposed by U.S. authorities are not included and remain the responsibility of the recipient.
* Delivery to Australia
- Standard Delivery: 6 to 8 business days after dispatch
- Home delivery fee: $78.00 (Australian dollars)
- Any customs duties, local taxes, or potential import fees imposed by U.S. authorities are not included and remain the responsibility of the recipient.
* Delivery to Japan
- Standard Delivery: 6 to 8 business days after dispatch
- Home delivery fee: ¥5,500 (Japanese yen)
- Any customs duties, local taxes, or potential import fees imposed by U.S. authorities are not included and remain the responsibility of the recipient.
We recommend that you track the progress of your order using the tracking information that will be provided to you by email after shipment. For any questions regarding your delivery, our customer service is available at contact@yogaterrae.com.
RETURNS AND REFUNDS POLICY
4. Right of Return and Conditions
We want every purchase to bring you complete satisfaction. However, if an item does not suit you, you have the option to return it without justification within 30 days of receipt.
Return conditions:
- Items must be unopened, unused, and in their original packaging.
- Return costs are free for all individual customers in all European countries.
- For professional customers, returns are also possible under the same conditions, but return costs are at their expense and must be organized via their own carrier.
- Promotional items benefit from the same return rights as other products, except for legal exceptions provided by the Consumer Code.
5. Return Process
- Return request: Contact us at contact@yogaterrae.com mentioning your order number.
- Receipt of return label: We will send you a prepaid Colissimo label.
- Package preparation: The item must be carefully packaged.
- Package drop-off: Drop it off at the nearest post office or Colissimo relay point.
Upon receipt of your package, we will perform a quality check. If the item is compliant and unopened, the refund will be processed within 24H directly to the payment method used during the purchase.
6. Refund Period
- Once the return is validated, the refund transaction is initiated within 24H.
- Depending on your bank, the refund may take 3 to 7 business days to appear.
- If a delay occurs, we advise you to contact your bank before writing to us.
- In all cases, once the return is validated, the refund period will never exceed the legal period of 14 days.
SPECIFIC CONDITIONS FOR "RENEWED OFFERS"
At Yogaterrae, we believe every product deserves a second chance. Throughout the year, some items may be returned to us; they are then carefully inspected and retain all their original quality and functionality. By adopting them, you make an informed choice, satisfying for you, and relevant for the planet.
Why choose Renewed Offers?
- An ecological gesture: By choosing a returned item, you contribute to waste reduction and support more environmentally friendly consumption; by extending the lifespan of these products, you save valuable resources and reduce CO₂ emissions.
- Your choices encourage an economy that aligns with the circular economy, beneficial for everyone.
- Advantageous prices: Enjoy discounts that, depending on the type of renewed item, can go up to 30% or, in some exceptional cases, 50%.
- Total transparency: Each item is precisely described, and any aesthetic defects are indicated with one or more dedicated photos, in addition to the traditional photos on the product page.
Three categories of renewed items:
- Unpacked item, without original packaging: Product returned, in perfect condition, but without its original packaging, repackaged with simple packaging.
- Unpacked item, without original packaging, with slight defect: Product with a minor imperfection, but fully functional.
- Unpacked item, without original packaging, with missing accessory: Incomplete returned product, without its original packaging and repackaged with simple packaging.
Return conditions for these items:
- "Renewed Offers" items cannot be returned or exchanged due to their reduced price and specific nature.
7. Contact and Assistance
If you have any questions regarding your delivery, a return, or a refund request, our team remains at your disposal at:
contact@yogaterrae.com
