FAQs

HOW TO KNOW YOUR AVAILABILITIES IN STOCK?

When you have selected an item, its size, color and desired quantity, and the "Add to Cart" button works, it means your choice is available. If an item is visible on the site but is not in stock, it will display a "Sold Out" label. If, however, you are still interested in this or that article, send us a message here and we will put you on our waiting list for specific articles and let you know when they will be available again. available.

HOW TO BE SURE OF THE CONFIDENTIALITY OF BANK REGULATIONS?

All payment on our site is carried out in complete confidentiality with data that is encrypted at all times via the servers and secure payment solutions initiated by the BNP Paribas Group, our financial partner.

HOW DO I RETURN AN ITEM IF I HAVE CHANGED MY MIND?

All the simple and detailed explanations are here, under "Returns". You should also know that given the current international health situation, you can have 15 additional days to exercise your right of withdrawal, i.e. 30 days in the end.

WHO PAYS THE RETURN COSTS AND WHEN WILL I GET THE REIMBURSEMENT?

In a withdrawal procedure, we will refund your purchase in full and without reason if you comply with all the conditions described here, under "Returns". However, the return costs remain your responsibility unless there is an error on our part on the reference delivered.

A NEW QUESTION?

Do not hesitate to contact us! The YOGATERRAE team will answer you during the day! In French, German, Italian, Spanish and of course in English! Our contact page here, or by email at contact@yogaterrae.com

SOUND MIND, SOUND LIFE,

NAMASTE